How long will the delivery take?
We strive to deliver all our orders / merchandise within the quickest time possible. Depending upon your address, the delivery time could vary between 3 – 9 operating days.
How can I track my order?
You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you. Or, you can also login to VogPap.com and visit the ‘My Account’ section to know your order status.
Do you deliver everywhere in India?
That’s the big dream and we’re positive we will achieve it soon! We attempt to deliver to all pin codes of India. At the time of shopping, check if our Logistics Partner covers your pin code. If not, we would request you to give an alternate shipping address.
The package I received was damaged?
We request you not to accept a package if it is tampered or damaged. In case you already have and that has an issue, Please reach out to us for help @ Contact Us. Please note : Customer cannot claim any product or amount in case customer has accepted the tampered or damaged parcel. The rights of any decision solely lies with VogPap.com
Can I change my delivery address or mobile number once the order has been placed?
Sorry, that is not possible at the moment, as the system would have already passed the order to our warehouse to pack and ship your product. You can always cancel the order before it has been shipped and can place a new order. Don’t worry; there are no cancellation charges.
Can I cancel my order?
Sorry!!, Order once placed cannot be cancelled. Please Contact us for any help or assistance.
What are the various modes of payment at VogPap?
You can pay using following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. E-Wallets (Paytm, MobiKwik, Freecharge and more)
I am being charged GST amount on my order. What is GST?
GST is a tax applicable on the supply of goods and / or services with effect from July 1st, 2017. GST is levied on the transaction value of goods and / or services supplied. GST is required to be borne / paid by the ultimate consumer of the goods and / or services. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
What if the amount got debited from my side but I did not receive an Order ID?
We ensure that an Order ID is confirmed once our bank receives the payment from your bank. If due to unforeseen reasons, the amount might be debited from your card but wouldn’t have been received by us yet. Please send us an email at email@example.com and we’ll sort it out for you.
Can I pay using International Currency?
Unfortunately, at this time we accept only INR at VogPap.
How do I return my product?
That’s easy! Login with your credentials and visit the My Account section. Select the order you want to return and click on “Return/Exchange” to follow the instructions on this page to obtain a Return ID.
What is your returns policy?
At VogPap, we have a very flexible returns policy, which is absolutely customer friendly. Kindly refer the returns policy page for further questions.
When is the refund for my return provided?
As soon as the Return Id is generated and the returned product has been received, we will conduct a quality check of the product. If the product fits the refund criteria, you will be notified of the refund being sent as a refund voucher, which you can use to place another order at any time.
I haven’t received my refund amount yet?
Once the returned product has been received, we will conduct a quality check of the product. If the product fits the refund criteria, you will be notified of the refund being credited to your account. Once initiated, it will be sent to you as refund voucher through email or sms.
Can I return the product to the delivery person if I did not like it?
Please don’t do that. We have a flexible policy where you can create a Return on the website or by giving us a call. To avoid any confusion, our courier partners are instructed to not accept a package as a return while performing a package delivery.
Does the returns policy change for any VogPap promotions?
Sometimes, the returns policy may vary. To get the exact information, please always refer to the Terms and Conditions of the promotion running at the time. That being said, we always work towards keeping our policies as flexible and customer friendly as possible.
I am unable to login
You can either reset the password or login with OTP. If you are using the registered email address, try to reset the password. Click on Forgot your Password option, enter your registered email address and click on Send OTP. The OTP will be sent as SMS and mail. Enter the OTP to create a new password. The password has been reset.
Is my personal information secure? How can I edit my personal info?
It is completely secure. we make sure that the info you have entered is strictly confidential. It will simply facilitate us to understand you better so that we can give you better services in the future. To edit your personal information, visit “My Account” to make the changes you want.
What is Wish list? How can I use it?
While you go through our trendy range of products, you can shortlist the ones you love the most by clicking on “wish list”. These products in the wish list can be viewed by clicking on the wish list icon on the right top portion of the screen whenever you wish to buy the product(s).
How do I apply for a coupon?
You can apply a coupon on shopping bag page after adding items to your bag. Enter the Coupon Code in the section provided and the discount will be applied to the cart.